How Does Printify Handle Order Related Issues?

Reprint

If the received product is printed incorrectly, damaged or in a bad quality, please contact Printify Merchant Support and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. That's our Merchant Protection policy for making sure that reprints are issued, if your customer receives a damaged product.

 

Refund

In case there are issues with the reprint, after receiving all the required information, full order refund is placed to your Printify account within 1 business day after notifying Printify Merchant Support. Please see our Terms of Service for the errors we take full responsibility for. That's our Merchant Protection policy for making sure that refunds are issued correctly.